The Times They Are A'Changing

Changes over the past 20 years in what it takes to be successful as a franchisee. Hint... it's not being entrepreneurial anymore.

How Much Does Sex Contribute To Employee Turnover?

Is this the dirty little secret that’s affecting your restaurant’s turnover? Is your manager, the person you trust to run your business, causing you to lose valuable employees due to inappropriate relationships, favoritism, and decreased morale?

Can One Size Fit All?

The real failing of personality tests is not a function of the test itself, but rather the use of it in ways that were not originally intended.

How to Make An Average Franchisee a Great One

The fear of failure could be the reason that some franchisors are reluctant to use an assessment tool. Why refuse a candidate who has the financial wherewithal and the desire to become a franchisee?

How To Fine-Tune Your Selection Process

What Kind of Interview Questions Should I Include And Why Are They Important? Of course judgment and job-specific behaviors. But for now, you'll want to focus on whether the applicant meets the minimum standards for your system. To do that, one of the first things you'll want to look at is “Conscientiousness” the common personality factor widely accepted to be with the biggest influence on performance in a wide variety of jobs.

Is History Repeating Itself?

Back in 1988 when I began Dynamic Performance Systems, I would continuously run into franchisors who would accept anyone and everyone into their system, whether the candidate had what it takes to be a franchisee or not. As long as the financials were sound, the words spoken to the candidate were “Welcome to the __(insert company name)__ family!”

Churn and Running in Place

Although the following article talks about churn of clients, it's equally relevant to franchisee selection. Just change the word "client" to "franchisee" and you'll see what I mean. New business is sexy. The thrill of the chase and the resulting win is exciting. The brand new money from a brand new client is worth reporting. The challenges you have executing are all-hands-on-deck affairs that are worth solving.

Stop Apologizing For Your Franchisees and Retail Managers!

The best way to stop apologizing for your franchisees and managers is to focus early selection efforts on making certain the candidates meet these minimum requirements.

The Powerful Love of a Therapy Dog

She was found in the morning when city pound employees came to start their day. She had been tied to the post out in the cold overnight; her eyes swelled shut from infection. When a dog rescue was notified that a beautiful Golden Retriever was on death row, they immediately came to pick her up.

Avoiding the "Professional Franchise Candidate"

Have you ever wondered how a franchise candidate that seemed so promising during the selection process turned into such a nightmare? You ask yourself time and time again "How could this franchisee slip past our screening process? They had all the answers. They seemed to know what it would take to be successful."

How Much Does Your Attitude Contribute To Your Success?

The importance of positive attitude to success.

Choosing The Good Egg - How to fine-tune your franchisee selection process

We're all looking for that "magic bullet" that will tell us which franchise applicants would be the perfect fit right at the beginning of the sales process. Unfortunately, there isn't one. However, there are some easy-to-implement methods you can add to your franchisee selection process that can take you a step closer.

The Franchise Dating Game

Most dates never develop into long-term relationships so what's the rationale for basing a business decision on the same franchisee selection process?

Who Else Wants a Reliable Predictive Performance Tool for Recruiting?

What do you say to a franchisor who wants a reliable predictive performance tool, other than buy yours? How should they approach it practical manner? What should they expect from using such a tool?

Exploding the Benchmarking Myth

Franchisors keep telling me stories of people trying to sell profiles by doing a "benchmark" and thereby "customizing" the profile for the franchisor.

Are You Unlawfully Discriminating when Recruiting Franchise Owners?

Formalizing the franchisee selection process helps you treat all franchise candidates equally. It's much easier to prove your case that no discrimination exists when you can prove that you treat all franchise candidates the same. You examine each of them with the same questions using the same selection tools for everyone.

Are You a Great Leader?

Do your franchisees and managers think of themselves of leaders? Not business people. Not franchisees. Not managers. But true leaders? Great leaders? Perhaps its time they should. Great leaders make great franchisees.

Why Job-Specific Behaviors Instead of Personality When Selecting Franchisees?

Let's try an experiment. Pick your 10 best franchisees. Describe their personalities. Are they all the same? Or are they all different? If you're like most franchisors, you'll say that they are all different. Now, look at your corporate culture. Is it the same as other franchisors you know? Of course not.

Partners - There's a Better Way

Everyone knows that it really pays off to explore if a franchise candidate is suited to your business. The question is: "Does it pay to spend as much time investigating the partners of a franchise candidate?" Married partners..... so-called "silent" partners.... working partners, you get the idea.

The Franchisee Shell Game

Haven't we learned yet that not weeding out bad franchisees can put the entire franchise system at risk?
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